Our Office Constitution
| MISSION STATEMENT We are an orthodontic team committed to providing excellent orthodontics and exceptional service with fun and benefit for all involved. We continually strive to improve in all areas. Each member of our team is completely committed to excellence, and will courageously accept nothing less from themselves or their teammates. ETHICAL INTERACTIONS Win-Win Works We maintain integrity in every interaction, striving to assure everyone involved wins. We treat each person with the respect with which we want to be treated. We strive to provide more than is expected. CONTINUAL IMPROVEMENT Our Future Continuing education is a high priority. We invest time and resources to hone our professional skills. Our systems allow us to anticipate and handle all details to provide the best results with the least effort and expense. We continually adjust systems to keep us on the cutting edge. We learn something new every day. PROFITABLE GROWTH Attention to Sound Business Principles Profit is not our primary motive, but the only way to continue providing exceptional orthodontic care is to be profitable. We charge a fair & reasonable fee that reflects the quality of our services and the time spent in providing them. We all monitor profitability and strive to increase it without sacrificing quality. Financial growth will be achieved through referrals from our own satisfied patients and other professionals. We invest in our patients, striving to exceed their expectations. LEADERSHIP Creating an Enjoyable, Fertile Environment We set goals as a team. We have a safe environment where people enjoy working and interact in an atmosphere of mutual support. COMMUNITY SERVICE Giving Back to Those Who Support Us We are blessed with special talents and abilities and we have an obligation to "give back" to the community which supports us. We will, individually and as a team, support activities that improve our community. As ambassadors of our practice, we acknowledge that maintaining an image of professionalism and integrity is essential both in and out of the office. EXCELLENT ORTHODONTIC TREATMENT More Than Just Straight Teeth We provide the best orthodontic treatment we are capable of, every time, for every patient. We utilize the best materials and technology. Our initial treatment plan exceeds the traditional orthodontic goal of straight front teeth to include a balanced profile, relaxed musculature, even contacts with the jaw joints centered in the sockets and eccentric guidances on anterior teeth. We offer alternative plans only if it improves the situation without detracting from the functional aspects. SUPERIOR SERVICE Others' Initial Evaluation of Quality We make sure all who come in contact with our team receive a "WOW" experience, so unique, fun, and exceptional that they recommend our office exclusively to their acquaintances who value integrity and quality. We pursue relationships with patients & professionals who prefer ethically provided, high-quality care and we encourage them to become missionaries for our practice. EXCELLENT COMMUNICATION Listening Leads to Understanding Excellent communication begins with understanding. We listen first to understand others' points of view before sharing our own. We inform patients & others regularly of progress. We communicate positively and limit discussions to subjects that increase the well-being of our team and those with whom we come in contact. Gossip is destructive and has no place in our office. EXCEPTIONAL TEAM Our Greatest Asset We are a team of ethical, highly motivated achievers. We work together with excitement, harmony, and integrity in ways that attract other excellence-driven professionals. We are long-term contributors committed to continuous improvement and we recognize that our responsibilities always exceed a specific job assignment. Personal initiative that moves us closer to our personal and practice goals is rewarded. |